-->
Customer support centre
Contact a Customer Support Ninja

If you have a question for our customer support, you have two options:

01 Get an instant answer from our list of frequently asked questions
02 Contact a Customer Support Ninja through the support form

Please use the form below to contact the support department. Make sure that you use a valid email address as status updates for your support case will be sent to it.

Firstname:
Lastname:
Email:
Category:
Description of problem:
The code shown in the image:
 
Frequently asked questions at Ninja Casino

Our customer support ninjas work hard to reply to your inquiry as soon as possible. But here we have collected the most frequent questions, so you can get your reply immediately.

General
I am under 18 years old. Can I play at Ninja Casino?
Do I need to register an account to play at Ninja Casino?
How do I login to my account?
When is your Customer Service available?
Self-exclusion
I am playing too much, is it possible to block my deposits temporarily?
I would like to set a daily deposit limit.
Deposits and Withdrawals
I have made a deposit, but no money showed up on my balance. What happened?
I deposited and played yesterday, but today I can no longer see my balance. How can I access my balance?
What is Trustly and why am I redirected to their page on deposit?
Do I need to withdraw my balance when I want to take a break or close the browser?
I have made a cash out from Ninja Casino. When will I receive my money?
Is it free to deposit at Ninja Casino?
Is it free to cash out from Ninja Casino?
Can I make a withdrawal to my Skrill or NETeller account?
Do I pay taxes on winnings from Ninja Casino?
What currencies can I use to deposit and play?
Technical questions
How do I play on my mobile phone or tablet?
What happens if the game freezes or crashes in the middle of a round?
What happens if I lose my connection while playing Live Casino games?
Why can't I access all games?
Security
Is my money safe with Ninja Casino?
Where do Ninja Casino have their gaming license?
Free spins
How do I get free spins?
How do I play with my free spins?
I made a deposit yesterday, can I still play with my free spins today?
Can I activate the free spins multiple times per day?
Can I cash out (withdraw) my winnings after I have played the free spins?

General
I am under 18 years old. Can I play at Ninja Casino?

No. Gambling whilst under the age of 18 is a criminal offence. Ninja Casino automatically verifies your age upon your deposit to prevent access for anyone underage.

Do I need to register an account to play at Ninja Casino?

To start playing you just need to click on deposit and a secure account is automatically created for you. Ninja Casino is a unique online casino, where you do not need to register an account or provide personal information to play your favourite games. To start playing you just make a deposit from your bank account. We return your winnings to the same bank account immediately upon your cash out request. Read more about Ninja Casino’s extremely fast cash-out here.

How do I login to my account?

At Ninja Casino you do not login to your account the same way as on most other casinos. You access your account by authenticating yourself via the bank account you used to deposit and withdraw funds.

When is your Customer Service available?

Our Customer Service team is available every day from 9:00 until 21:00. We provide customer service in English, Swedish and Finnish.

Self-exclusion
I am playing too much, is it possible to block my deposits temporarily?

We can temporarily block you from depositing on Ninja Casino. If you wish to take a break please contact our customer support.

I would like to set a daily deposit limit.

There is currently no option to set a deposit limit, but we can temporary block you from depositing funds to our site. If you wish to get your deposits blocked, please send us your personal ID number and period of time you want to have your ability to deposit blocked.

Deposits and Withdrawals
I have made a deposit, but no money showed up on my balance. What happened?

We regret to hear that your deposit was not credited to your gaming balance. Please contact our Customer Service providing your name and personal ID number, which will allow us to locate your deposit and refund it as soon as possible.

I deposited and played yesterday, but today I can no longer see my balance. How can I access my balance?

Please click on "Continue Play" button on the website and use your bank details to retrieve the balance. You should authenticate yourself using the same bank account that you used to deposit funds.

What is Trustly and why am I redirected to their page on deposit?

Trustly delivers the service that allows Ninja Casino to instantly approve and send your cash out requests to your bank account. Trustly also handles all your deposits at Ninja Casino.

Trustly is a licensed online payment Institution that is authorised and supervised by the Swedish Financial Supervisory Authority. It also holds a European Payment Services Provider (PSP) licence in accordance with the Payment Services Directive (PSD, 2007/64/EC).

You do not have to register with Trustly and they never store any information that can be used to access your bank account.

Trustly uses the highest encryption standard available, in addition to the banks' security system, making it a highly secure service.

Do I need to withdraw my balance when I want to take a break or close the browser?

No, you do not need to cash out every time you want to close your browser or to take a break. Your gaming balance is safe at Ninja Casino. When you wish to continue playing, please click on “Continue Play” button and use your bank details to retrieve your balance with Ninja Casino.

Please note: You must use the same bank account that you have previously deposited from.

I have made a cash out from Ninja Casino. When will I receive my money?

Ninja Casino processes withdrawals immediately, thus any delay that might happen depends on your bank. Usually, your bank account should be credited within 15 minutes after your request, but some banks may process it up to 24 hours.

Is it free to deposit at Ninja Casino?

Yes. It is free to deposit at Ninja Casino and there are no added deposit fees.

Is it free to cash out from Ninja Casino?

Yes. It is free to cash out at Ninja Casino. The balance on your gaming account is yours. We do not charge you a fee to cash out your own money.

Can I make a withdrawal to my Skrill or NETeller account?

No, you can only cash out to the same bank account that you deposited from.

Do I pay taxes on winnings from Ninja Casino?

It is your responsibility to know if you should pay tax or not.

What currencies can I use to deposit and play?

You can play in euro or in SEK depending on the currency you have deposited with. It also depends on what games you are playing. If you deposit in SEK, you can play NetEnt and Play'n GO games in SEK. If you deposit in euro, all games will be played in Euro. Please note that if you deposit in euros from a SEK bank account or vice versa, you will be charged a bank currency exchange commission of 2,5% for every transaction. You can also experience different exchange rates for deposits and cash outs, as these will use the bank’s exchange rate at the time of the transaction.

Technical questions
How do I play on my mobile phone or tablet?

All you need to do to play at Ninja Casino on your mobile phone or tablet is simply to visit our website using the device. You can also type this web address directly in the browser on your phone or tablet: www.ninjacasino.com/mobile.

What happens if the game freezes or crashes in the middle of a round?

If any game freezes or crashes, you will end up exactly where the game froze or crashed next time you open the same game. If the frozen or crashed game does not need an action (for instance if you had already spun the roulette wheel) to continue, the game will continue in the background, your bet will still be deducted and your winnings automatically added to your account. Please note that there are special rules for some live casino games.

What happens if I lose my connection while playing Live Casino games?

If you play Blackjack from Ezugi Live Games there is a 15 second window to decide on your action. If you do not act within 15 seconds, the default stand will be automatically triggered and your bet plays with the cards you had in the moment of the stand.

If you are disconnected while having bets in place at any Ezugi Roulette game, then the game round will continue and winnings will be paid out to your account automatically.

If you play NetEnt Live Games and you get disconnected after placing the bet because of connection issues, most of the times your game round will be cancelled or failed, and your bet will be rolled back.

Why can't I access all games?

Different game providers operate under different jurisdictions. Hence, some games might be restricted in your country.

If you play from any of these countries, NetEnt games will not launch for you:

Afghanistan, Albania, Alderney, Algeria, Angola, Belgium, Cambodia, Canada, Denmark, Ecuador, France, Gibraltar, Guyana, Hong Kong, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Kuwait, Laos, Malta, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua, New Guinea, Philippines, Taiwan, Singapore, Spain, Sudan, Syria, Uganda, United Kingdom, United States of America, US Virgin Islands, Yemen, Zimbabwe

If you play from any of these countries, Play’n Go games will not launch:

United States of America, Singapore, Netherlands, Italy, Spain

If you play from any of these countries, Ezugi live games will not launch:

United States of America, Israel

Security
Is my money safe with Ninja Casino?

Yes. Ninja casino is licensed with the the Curacao Gaming Authority. The Gaming Authority regularly verifies and ensures that Ninja Casino covers all outstanding balances. This means that Ninja Casino at any time is able to cover all funds deposited with our casino.

Where do Ninja Casino have their gaming license?

Ninja Casino holds a gaming licence in Curacao. To qualify for the licence, we must ensure that we comply with gambling laws and regulations, and that you, as a player, can feel confident that your data and funds are protected.

Free spins
How do I get free spins?

Free spins are automatically awarded, when you make one deposit that is at least the minimum amount required for the daily free spins offer. This deposit must be made as one single deposit, and multiple smaller deposits will not activate free spins offers even if they combined are bigger than the minimum requirement

How do I play with my free spins?

After you have made a deposit to qualify for free spins, you can start playing with your free spins by opening any of the games that are included in the bonus. The free spins will automatically appear if you have qualified. Notice, that the game you open is the game where the free spins will be added to.

I made a deposit yesterday, can I still play with my free spins today?

The free spins are valid for 24 hours from the time of your qualifying deposit. Within this time you can start playing the free spins by opening any of the correct games that are included in the bonus.

Can I activate the free spins multiple times per day?

You can activate each free spin bonus offer only once per day. This means that you can activate both free spins offers of the day once every day! Notice, that if the deposit qualifies for the bigger free spin bonus, this will be activated first.

Can I cash out (withdraw) my winnings after I have played the free spins?

To cash out your winnings from free spins, your winnings must be wagered 45 times within 24 hours of playing the free spins. The wagering is counted from all bets less than 3€ placed on NetEnt, Microgaming, and Play N' Go slot games.